Design-partner pilot
Pilot admissions are separate from product support. Review the guided 30-day scope, participant fit, fixed-price range, and current contact availability before sending an inquiry.
Review pilot fit and admissionsContact support
Email the workspace name, affected product SKU when relevant, the action you were taking, and the approximate time of the issue. Never send a password, one-time code, payment-card number, supplier-link secret, or private evidence file by email.
Contact details pending operator verificationChoose a clear subject
- Product support: workflow, import, evidence, assessment, or publication issue.
- Billing: include the Paddle transaction or invoice reference, not card details.
- Privacy: identify the workspace or supplier request and the right you want to exercise.
- Security: begin the subject with “Security report” and follow the safe-testing guidance.
Service commitments
We prioritize security, access, data-integrity, and blocked-production incidents. A guaranteed response or restoration time applies only when it appears in a signed order form. Public health information is available at the service health endpoint.